• FlexWheels Concierge

    Job Locations US-FL-Davie
    Job ID
    2018-1416
    Dealership
    Lamborghini
    Category
    Customer Service/Support
    Salary
    DOE
    Type
    Full-Time
  • Position Overview

    As an Operations Concierge, you will be the frontline of the business, part of the team that delivers incredible service to FlexWheels members. It is an opportunity to work in a fast-paced startup environment as a service delivery professional. The Operations concierge is responsible for reviewing member data, preparing the vehicle for delivery, performing the vehicle “flip” and giving a brief tutorial about the vehicle.


     


    You don’t have to be a car expert but you do need a willingness to learn. FlexWheels delivers an unparalleled experience to our members and we are looking for motivated individuals who want to be a part of something special. You can expect the opportunity for professional development and responsibility without micromanagement.

    Responsibilities

    As a FlexWheels Concierge, there are 4 main focuses as our customer facing ambassador:



    1. Vehicle Delivery



    • Ensure the vehicle is in showroom/delivery quality

    • Complete vehicle set up, including; fueled, adjust radio settings, seats and mirror adjustments, move personal items from one vehicle to the next



    1. Member interaction



    • Confirm logistical details with member for Flip

    • Vehicle introduction

    • Member profiling information submitted

    • Assist with any app questions

    • Complete any vehicle custom set up



    1. Brand Ambassador



    • Make “flipping” a one of a kind experience

    • Create a positive image of FlexWheels

    • Share the excitement of the Flip with the customer



    1. Receiving



    • Inspect vehicle for customers belongings left behind

    • Get vehicle to gas station for physical inspection and refueling

    • Complete app check-in and inspection of the vehicle

    Qualifications


    • Analytical Skills - Ability to use thinking and reasoning to solve a problem.

    • Accuracy - Ability to perform work accurately and thoroughly.

    • Detail Oriented - Ability to pay attention to the minute details of a project or task.

    • Organized - Possessing the trait of being organized or following a systematic method of performing a task.

    • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

    • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

    • Reliability - The trait of being dependable and trustworthy.

    • Accountability - Ability to accept responsibility and account for his/her actions.

    • Personable Communication, Oral - Ability to communicate effectively with others using the spoken word.

    • Communication, Written - Ability to communicate in writing clearly and concisely.

    • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

    • Innovative Mindset – Interested in diving into new and innovating opportunities.


     


    Minimum Qualifications:


     



    • High School diploma or GED.

    • One year or more experience in a service excellence related position.

    • Clean driving record.

    • Technology savvy.

    • Automotive experience is not necessary or expected.

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